Efficient workforce organization in Sphinx telecom company is a key factor enabling process optimization and increased business productivity :
1- Optimization of labor and transport costs
Fewer technicians are needed to perform field maintenance tasks, and well-informed technicians are required to make fewer service visits overall.
2- Reduced costs thanks to well-organized field service work
Optimized schedules with automatic dispatcher and real-time task assignments.
3- Improved SLA and client satisfaction index
The system enables effective, ad hoc task management to meet the expected deadline, so clients remain loyal
4- Infrastructure maintenance
With advanced scheduling options and warning alerts, a telecom operator is able to plan appropriate service visits and avoid serious failures